Denice Hampton

Desire Code: Designing services people want

A Meeting by Denice Hampton (Author, Desire Code)

About this Meeting

Humans are intriguing. We aren't the calm and rational people we imagine ourselves to be. Instead, we live our lives "heart-first" and make decisions based on super-fast instinctive mental shortcuts and heuristics. Behavioural economics is the study of the hidden forces that influence our daily behaviour and decision-making. Applying this knowledge as a set of design principles leads to products, services, experiences and campaigns that are more appealing to customers. More head-turning. More wantable. More desirable. Through behavioural design, leading companies are already seeing business results from creating deeper relationships with their customers and communities. First digital then social revolutionised the ways businesses achieved their goals. Now the future is behavioural.

07 September 2021, 05:00 PM

05:00 PM - 06:00 PM

About The Authors

Denice Hampton

Denice Hampton

Author, Desire Code